Refund Policy

Last updated: April 24, 2026  ·  Effective immediately

At Hiwar, we want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for paid subscriptions or purchases made on our platform.

All payments are processed by Paddle, our Merchant of Record. Paddle acts as the seller of record for all Hiwar transactions and handles refund processing on our behalf.

1. Subscription Plans

After the 14-day window, we generally do not offer refunds for partially used subscription periods. However, we review requests on a case-by-case basis and may issue a refund at our discretion if exceptional circumstances apply (e.g., a technical issue prevented you from using the service).

2. One-Time Purchases

For any one-time purchases (such as individual feature unlocks or credit packs), refunds may be requested within 7 days of purchase, provided the feature or credit has not been substantially used.

If you have already used the credits or unlocked feature, we cannot issue a refund as the digital service has been delivered.

3. What Is Not Refundable

4. Cancelling Your Subscription

You can cancel your subscription at any time from your account settings. When you cancel:

• You will retain access to paid features until the end of the current billing period.
• You will not be charged again after cancellation.
• Cancellation does not automatically trigger a refund — if you want a refund, please submit a separate refund request (see below).

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@hiwar.cc with the subject line "Refund Request".
2. Include your account email, the purchase date, and a brief reason for your request.
3. We will review your request within 3 business days and respond with a decision.
4. If approved, the refund will be processed by Paddle and typically appears within 5–10 business days depending on your payment method and bank.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. We are committed to resolving issues fairly and promptly. Unauthorized chargebacks may result in suspension of your account.

7. Disputes

If you believe you have been incorrectly charged or have a dispute, please contact us at support@hiwar.cc. We will do our best to resolve the issue quickly and fairly.

8. Changes to This Policy

We may update this Refund Policy at any time. Changes will be reflected by the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance.